Appointments Please be aware all treatment times stated are inclusive of consultation and preparation time. For your Safety and Wellbeing a consultation form and consent form must be completed prior your visit ,so please do this before your appointment. Estetik Wellness & SPA reserve the right to reject an appointment and treatment if these forms are not completed ,and no refund would be offered. For a mobile service ,please contact us via our email: email@example.com to check if we are available. Please ,note that we can not guarantee a mobile service even if online booking slot is available.
Payment terms To secure your booking you will be required to provide credit or debit card details ,also a pre-payment is required to book an appointment. How ever we do operate a cancelation policy. Please see bellow.
Cancelation policy Please be aware we operate an at least 24 hours cancelation policy on treatments , if you give us shorter notice than 24hours or if you cancel on the day , or fail to show up for the appointment , we do not offer refund or rebooking. These payments will be automatically charged to the card details you provided at time of booking. If you haven’t notify us for any medical conditions or details that may affect your treatment and it can not be suitable for you , Estetik Wellness & SPA reserve it’s rights to refuse a treatment and refund is not available.
Refunds and Exchanges Products must be return unused ,unopened with their seal intact and in the same condition as they are originally purchased . We will not accept for exchange or refund any item which has been used or is not in the exact condition in which was purchased from us.
Gift card and vouchers Every gift cart or voucher has one month expiry date from the day of the purchase . Please ,make sure you book your appointments in advance , as we can not guarantee available slots . If you were unable to arrange an appointment during the expiry time length or use the full capacity of your voucher , we are really sorry but we do not offer extension or refunds.
Health Please notify us on booking of any medical condition prior to your treatment as some treatment may not be appropriate for you .
Price Alteration We reserve our right to alter prices without prior notice .
Personal Items Please ensure you retrieve all your personal items before leaving the premises as we can not be held responsible for lost items.